Check before installation
The buyer or technician must verify model, connector, size and physical condition before installation. Remove protective films only after compatibility checks where possible.
Replacement eligibility
A replacement may be considered when an item is supplied incorrectly or is confirmed defective within the communicated testing period, subject to inspection.
Not eligible
Items damaged by incorrect installation, excessive heat, flex or connector damage, liquid, scratches, broken seals, tampering or physical impact are not eligible.
Request process
Contact us promptly with the invoice or order details, clear photos or video, device model and description of the issue. Do not continue using or modifying a suspected defective part.
Refund method
Where a replacement is unavailable and a refund is approved, it will normally be issued through the original payment method or another mutually agreed method. Processing time depends on the payment provider.